Our Exchange/Refund policy is very simple.
While we always aim and ensure to provide you with the best products and customer service, we can understand that there will be times when you may wish to return or exchange a product you purchased from us. we offer a 7 days exchange policy, In case of exchange you have to inform us within 7 working days of order receive.
You have to ship the items back to our address, then we can dispatch your exchange parcel and delivery charges will be apply.
If you wish to return a product we will credit your account on Grace Outfits with the amount you paid as Store Credit. Store Credit is like pre paid credit and will automatically adjust your order total whenever you shop again in future on Outfits Outfits. You will receive 75% of the Store Credit of the order value.
- We provide free exchanges if products delivered to you are not as shown in the image or is of the wrong size, color or any other attribute from our side.
- Customized & Sales articles we not be exchange or return.
- We do not accept returns for products without a receipt (digital or hard copy) or any other valid proof of your purchase.
- Important : Exchange / Return will only by proceed if the returned merchandise is unused / unwashed and with all original Accessories Tag, Label & Poly Bag etc